Q. How do I determine what carrier my order is shipping through?
| UPS | Starts with "1Z" (18 digits total) | ex. 1ZE244280339589398 |
| FedEx Small Parcel | Random string of numbers (12 digits total) | ex. 658573358838 |
| Fedex Freight | Random string of numbers (10 digits total) | ex. 6547802870 |
| SAIA | Starts with "0" or "1" (12 digits total) | ex. 106153197002 |
| Lone Star Overnight (LSO) | Starts with two letters (8 digits total) | ex. BT909813 |
| OnTrac/Lasership | Starts with "C" or "D" (15 digits total) | ex. C11286171075072 |
Q. Why is my tracking information not working?
After the order ships, it can take up to 48hrs for tracking information to populate in the carrier's portal.
Q. I had multiple items on my order and not all of them shipped, will they come later?
If any items are missing from your original order, please work with your distributor for additional information and reorder if needed.
Q. My order shipped several days ago but the tracking hasn't updated in several days or only has "label created".
The order may have been lost in transit – please contact your distributor for next steps.
Q. Who do I reach out to if I have any additional questions about my order?
Please reach out to the distributor you placed your order through with any questions.
| Henry Schein | Begins with a letter (7 digits total) | ex. M568745 |
| MWI | Begins with a number (8 digits total) | ex. 15661775 |
| Midwest | Ends with 000,050,100 ect (11 digits total) | ex. 1945148000 |
| Patterson / AHI | Begins with a number (10 digits total) | ex. 4612390145 |
| Victor Medical | Begins with a letter (6 digits total) | ex. B12861 |
| VetSource | Begins with a number (8 digits total) | ex. 45101841 |
| Vets First Choice | Begins with a number (10 digits total) | ex. 45864579102 |
| VetCove | Begins with a number (11 digits total) | ex 231128323256 |
Q. I have several items on my order and only one tracking number is coming up, why is this?
Our system generates the leading tracking ID. If you click on the tracking link you will be able to see the rest of the tracking numbers if there are any!
Q. How do I track my P4P/Vet Direct Order?
Log into your P4P/Vet Direct account on the following websites
| https://www.purinaforprofessionals.com/ |
| https://www.proplanvetdirect.com/ |
Q. What do I do if I have an issue with my order?
Please contact the distributor you ordered through for resolution.